FAQ
how long will it take to receive my order ?
Please allow 5-7 business days for orders to be produced. We do our very best to complete each item as quickly as possible while making sure each item is produced with the utmost care and attention.
can I rush my order ?
Items can be rushed for a fee of $ 10.00 per product. This option will have your order ready in 24-48 business hours.
can I wait for my order at the store ?
Unfortunately we do not do orders on the spot. We have a production cycle that we need to respect but will try our best to get your order done as quickly as possible.
can I bring an item to be personalized that was not bought at A-Z creations ?
Embroidery : We DO accept items that were not purchased at A-Z creations, however, we will need to validate whether it can be done. We encourage you to bring in the item so a member of our team can confirm it. The cost normally varies between $15 – $30 but can vary based on the size required.
Vinyl Lettering : We do not vinyl on single items brought in at the current time. We will consider and evaluate orders for 10+ items based on the requirements.
Heat Press : Heat press on outside items will be evaluated on a case by case basis. Feel free to call us or bring your item in to confirm if it can be done.
what is the cost of shipping ?
Please see below for detailed shipping information. Our goal at A-Z creations is to get your items produced and on their way as quickly as possible.
WITHIN CANADA:
| Quebec (1-2 business days) | $12.95 |
| Ontario (3-5 business days) | $14.95 |
| All Other Provinces (3-5 business days) | $17.95 |
No custom fees apply to packages shipped within Canada.
Oversized packages may incur an additional fee and we will contact you prior to shipping to advise you.
TO THE US:
All orders shipped to the US are shipped via Canada Post Expedited Service. You have two options for shipping.
| Air Mail Regular (5-8 business days / no tracking / no insurance) | $19.95 |
| Air Mail Tracked (4-7 business days / tracking / $100 insurance) | $29.95 |
Custom and/or duty fees may apply
Oversized packages may incur an additional fee and we will contact you prior to shipping to advise you.
INTERNATIONAL SHIPMENTS
For all International order, please contact us at (514) 508-A-TO-Z (2869).
Custom and/or duty fees may apply.
PLEASE NOTE: Pick up is always an option!
do you offer gift wrapping ?
Yes! At A-Z creations, we are happy to offer FREE gift wrapping with your order. When shopping at the store, you have two options for gift wrapping:
– White paper bag with tissue & ribbon
– Cello packaging with ribbon
For orders online, we typically wrap in cello to ensure a simple and more cost effective shipping option.
We can ship your gift directly to the recipient. We will forward a copy of the receipt to your email along with a photo of the finished product.
what is your return policy ?
Due to the nature of our business, we do not accept returns for any personalized gifts and/or custom embroidery. Please be sure to verify the spelling, font and color choice before submitting your order. Items that have errors due to a mistake in the ordering process will not be accepted for refund or exchange. If an item is defective or if we have made an error in spelling, font or size, we will gladly fix or replace at our cost.
how much do you charge for personalization ? It is by name or by the letter ?
All of our prices include the personalization of one name (sizing proportionate to the item). All additional text and images will incur an additional cost.